Resource Support
- Be the initial point of contacts for customer inquiries
- Help shape the lifestyle of greater Sydney
- $100,085.63 base + super + leave loading
- Permanent role
- Potts Hill Location
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
The Program Planning Team provides operational expertise in the management of the water, recycled water, wastewater and stormwater networks to achieve customer, shareholder and regulatory requirements.
The role will enhance Sydney Water’s corporate reputation and build trust with our customers, regulators and stakeholders by:
- Case managing major infrastructure and development programs
- Ensuring new assets can be operated and maintained and commissioned
- Planning, packaging and dispatch of network operations related work to manage safety, customer, resource allocation and environmental risks during connection of new/renewed/adjusted assets
- Scheduling of trials, audits, disinfections, shutdowns for 37 Network Operators
- Inspecting the existing network to identify safety and condition related issues and specifying corrective actions.
- The focus of the Resource Support role is to balance customer needs while supporting resource allocation and logistics
- Provide planning expertise that ensures that the customer impact of planned maintenance activities is minimised
- Schedule and Coordinate developer inspections, disinfections and shutdowns
- Manage scheduling exceptions
- Responsible for the productivity (utilisation and efficiency) of Developer inspection employees
- Resolve or appropriately redirect customer enquiries (eg SWConnect, Contact Us and Customer Complaints), and be the primary contact for internal and external stakeholders for all developer enquiries
- Comply with regulatory notification requirements and prepare notices for interruption of supply
- Process rebates for planned shutdowns greater than five hours
- Update workorders for stand down labour hours associated with after-hours work
- Resolve rebate exceptions, and planned to unplanned MAXIMO exceptions
About you
- A Certificate IV Water Industry Operations (General), or ability to obtain within two years of appointment,
- A Certificate IV Water Industry Operations (General), or ability to obtain within two years of appointment,
- Minimum of 2 years’ experience in business support
- Experience in using FRM MA and DA Licence or equivalent
- Knowledge in how networks are operated to deliver water, recycled water, wastewater, and stormwater product and services to meet customer and stakeholder expectations
- Success in working with internal and external service delivery partners to achieve common goals
- Knowledge of the appropriate regulatory, operating licence, and customer contract requirements
- Knowledge of SWConnect, Maximo, GPS, Peoplesoft (procurement) and MS Office systems
Additional Requirements:
- Must hold a current drivers’ licence or can obtain one immediately
- Must be able to work in an office and may have some duties in the field.
- Must be available to work outside normal working hours, either from home, office or in field, as required
Please see the position description for the roles full accountabilities.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact recruitment@sydneywater.com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application