Work Coordinator - Collections

• Coordinate activities in Sydney Waters Revenue Collections team.
• Based from our Parramatta Head Office with hybrid working available
• EA Level 12 - $132,305.78 + super. 38 hour week with 1 Rostered Day Off (RDO) per 4 weeks

About the role

This role will support the Sydney Water Revenue Collections Team in the collection and overall reduction of aged debt. The role will be responsible to support collection strategies and deliver training to new starters in the team. The role will be responsible in addressing knowledge gaps among existing team members to ensure consistent, high-quality processes. As well as being a customer facing role, dealing with customer queries inbound and outbound across various channels, the role also includes efficiently allocating and scheduling work activities, and providing expert guidance on complex matters and complaints to ensure timely and effective resolutions.

This role requires strong customer service skills, resilience and someone who wants to make a big impact as part of a fast-paced high performing team.

Key Responsibilities:

• Work Scheduling and Allocation
• Business Processes and Systems
• Communication and training skills
• Monitor Performance and Reporting
• Problem solving and first point of escalations
• Collaborating with internal and external stakeholders 

About you:

Ideally you may have relevant tertiary qualifications in Business or Administration such as a Certificate or Diploma. We would also consider relevant experience in a similar role. In addition you will have:

• Proven extensive experience in the Water or Utilities industry, in a revenue collection, credit control or financial services area would be strongly beneficial
• High level of business acumen with a strong focus on customer service and relationship management skills
• Excellent Communication, negotiation, conflict resolution and stakeholder management skills.
• High level of computer literacy skills and experience with business systems, including the use of MS office suite.
• Ability to plan, organise and prioritise a range of tasks effectively with demonstrated experience managing challenging or sensitive conversations with empathy and clarity.
• A natural problem solver and solution provider.

Does this sound like you? Apply now. Closing date: 19th September 2025

We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner marc.evans2@sydneywater.com.au

Please see the position description for the role’s full accountabilities.  

Why join us

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.